HELP / SUPPORT

1. Before You Contact Support

Please check these resources first:

FAQ: Common questions about orders, downloads, vendors, and payments.
My Downloads / Order History: Verify that your purchase completed and that download links or access are available in your account.
Vendor Contact: For product-specific questions (usage, updates, files, licensing), contact the Vendor using the contact or support details on the product page or in your order confirmation email.

2. When to Contact DigitivaHub Support

Contact DigitivaHub Support (not the Vendor) when:

You cannot access your account or did not receive login/verification emails.
Your payment was charged, but the order or download is missing from your account.
You suspect fraud, unauthorized use, or a security issue.
You need help with refunds or disputes under our Refund Policy.

3. How to Reach Us

For all platform-related issues, use one of the following:

Support Email: support@digitivahub.com
- Include: full name, account email, Order ID (if applicable), and a short description of the issue.
Help/Support Link: Accessible from the footer of digitivahub.com on any page.

We aim to respond as quickly as possible and will usually ask for additional details or screenshots if needed to resolve your issue.

4. Support Scope (What We Can / Cannot Do)

DigitivaHub Support can help with:

DigitivaHub Support cannot provide:

Customization of digital products or templates for you.
Detailed consulting on how to use third‑party software (e.g., Photoshop, WordPress, etc.).
Legal, tax, or financial advice related to your business or product usage.

For product-specific configuration or customization, you may work directly with the Vendor or hire an external professional.

5. Response Times and Priorities

We triage tickets based on urgency:

High priority: payment issues, missing orders, account security, or suspected fraud.
Standard priority: product access questions, minor technical issues, and general inquiries.

You will receive a confirmation email once your request is logged and another reply when an agent has reviewed your case.

6. Feedback and Escalations

If you feel your issue was not resolved:

Reply to the existing support thread with “Escalation Request” in the subject line and explain what is still unresolved.
For serious concerns (fraud, abuse, or legal issues), clearly indicate the nature of the issue in your message so we can route it appropriately.